# Bookings and appointments

> Book a customer in for a service at a date and time, see it on the calendar, and email them the booking.

*Section: Bookings and service jobs · Updated: 2026-10-19 · Needs the plan feature: bookings*

By the end you will have booked a customer in for a service, such as knife sharpening at 10:00 on Thursday, and found it on the calendar.

> **Note:** Bookings come with some plans only. If **Bookings** isn't under **Sell** in your menu, your plan or your role doesn't include it.

## Make a booking

1. **Open [Sell › Bookings › Booking List](/app/bookings/list)** and **click Create.**
2. **Pick the Customer.** It is required. Add a new customer first in **People › Customers** if needed.
3. **Pick the Product if the booking is for one of your services.** The list shows only products of the service type; picking one fills its **Price**. You can leave it empty.
4. **Set the Price.** Whole numbers only for now: a price with cents, such as 12.50, is refused with "Please fill the form correctly".
5. **Set the Date and the Start Time,** both required, and the **End Time** if you know it.
6. **Pick the Status:** **Pending**, **Confirmed**, **Completed** or **Cancelled**.
7. **Write the Details:** what the customer wants.
8. **Click Submit.** You land on the list, with the booking's reference (BK\_ and a number).

![Create booking: Customer Mama's Kitchen Restaurant, Product empty (only products type service), Price 15, Date 22/10/2026, Start Time 10:00, End Time 10:30, Status Confirmed, Details "Knife sharpening: 6 chef's knives, collect at the counter", and Submit.](https://armpos.online/storage/help/d5bf3078df-bookings-1-create.webp)
*Customer, date, start time and status are required. The product is only for services you sell.*

![Booking List: Filter, Calendar View and Create, then BK\_1111 for Mama's Kitchen Restaurant, 15.00, 2026-10-22, 10:00:00 to 10:30:00, CONFIRMED, with its actions.](https://armpos.online/storage/help/7ce63c8415-bookings-2-list.webp)
*The status is a label for your team: changing it moves no stock and takes no money.*

## The calendar

**[Calendar View](/app/bookings/calendar)** shows your bookings by **month**, **week** or **day**. The arrows move through time and **today** comes back. Click a booking to see its details.

![Calendar View for October 2026, by month, with today, the 19th, shaded and the booking "10:00 - Mama's Kitchen" on Thursday the 22nd.](https://armpos.online/storage/help/8b172aced8-bookings-3-calendar.webp)
*Each booking at its start time. Click it for the details.*

## Tell the customer

**Send Email** on the booking's row emails the customer their booking, from **Settings › Email Templates › Custom Template for Booking** (see [Email and SMS settings](/app/help/email-and-sms-settings)). The customer needs an email address on their record.

> **Note:** The booking email's subject says the booking is confirmed. Send it once the booking is **Confirmed**, or change the template's words first.

ArmPOS doesn't remind the customer before the booking. A booking makes no sale: when the customer comes, sell the service at the POS as usual.

With a Google calendar connected in **Settings › System Settings**, confirmed bookings also appear there, with reminders for your team.

## What's next

For repairs and jobs with parts, see [Service and repair jobs](/app/help/service-jobs).