# Returns and refunds

> Take items back at the POS or from the sales list, put them back in stock, and record the money you return.

*Section: Selling · Updated: 2026-10-19*

By the end you will have taken items back from a sale, put them back in stock, and recorded the money you gave back.

## Return at the POS

1. **Click Product Return in the POS top bar.** It is the curved-arrow icon, and shows only if your role can create sales returns.
2. **Find the sale.** Type its reference, its exact total or the customer's name, then click **Search**. The latest matching sales appear.
3. **Click Select on the sale.** Its lines appear with the **Qty sold** of each.
4. **Set Qty return for each line** with − and +. A line left at 0 is not returned. Each line offers only what is left to return: the sale's earlier returns count.
5. **Add a note if you need one.** **Order Tax %**, **Discount** and **Shipping** are there too, for the returned amount.
6. **Click Confirm Return.** The items go back into stock in the sale's warehouse.

![The Product Return window after a search for SL\_0375: one sale found, dated 2026-10-19, for Sarah Namusoke at Default Warehouse, $ 15.96, with Select.](https://armpos.online/storage/help/1ebb392242-returns-and-refunds-1-pos-search.webp)
*Search by the sale's reference, its total or the customer's name.*

![The return lines of sale SL\_0375: Rice, Eggs and Milk with the quantity sold, Eggs set to return 1, and a Total of $ 2.99 above Confirm Return.](https://armpos.online/storage/help/8514efad32-returns-and-refunds-2-pos-lines.webp)
*Only lines with a Qty return above 0 are returned. Here one egg comes back.*

> **Note:** A sale with a return is marked **Has return** in the search. You can return the rest of it, never the same items twice: a line already returned offers 0.

## Return from the sales list

1. **Open [Sales › All Sales](/app/sales/list).** Find the sale.
2. **Open the row's menu and click Sell Return.** It appears on **Completed** sales. If the sale already has a return, the same item opens that return to edit.
3. **Check the Date and set Status.** **Received** puts the items back in stock when you submit. **Pending** keeps them out until you edit the return to **Received**.
4. **Set Qty return for each line.** Lines left at 0 are not refunded.
5. **Add details if you need them,** under **Please provide any details**, then **click Submit.** You land on **Sales Return**.

![The Create Sale Return form for sale SL\_0376: Date, Sale and Status set to Received; Knife set to return 1 for $ 14.99 and Microwave Oven left at 0; the Total of $ 14.99.](https://armpos.online/storage/help/ce0305c678-returns-and-refunds-3-sell-return.webp)
*A return from the sales list. Status Received puts the Knife back in stock as soon as you submit.*

## Give the money back

A new return is **Unpaid**: no money has been recorded for it yet, even when you handed cash back at the till.

1. **Open [Sales › Sales Return](/app/sale_return/list).** Every return is listed with its **Status**, **Total**, **Paid**, **Due** and **Payment Status**.
2. **Open the row's menu and click Create Payment.**
3. **Fill the payment.** Check the **Date**, pick the **Payment choice**, enter the **Paying Amount**, and choose an **Account** if you track accounts.
4. **Click Submit.** The return becomes **Partial** or **Paid**.

![The Sales Return list: RT\_0007 for James Okello and RT\_0006 for Sarah Namusoke, both Received and Unpaid, above older returns that are Paid.](https://armpos.online/storage/help/69d1cdcc1c-returns-and-refunds-4-returns-list.webp)
*New returns start Unpaid until the money back is recorded.*

![The Create Payment window for a return: Date, Reference, Payment choice Cash, Received Amount and Paying Amount of $ 14.99, Account and Note, and Submit.](https://armpos.online/storage/help/90c2e0681c-returns-and-refunds-5-refund.webp)
*Recording the money back for a return. Paying Amount starts at what is still due.*

To pay back several returns for one customer at once, open **People › Customers**, open the customer's menu and click **pay all sell return due at a time**. The **Total Sell Return Due** column shows what you still owe each customer.

## What's next

See how payments work at the till in [Take payments and print receipts](/app/help/take-payments-and-print-receipts).