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Promotions and promo codes

Make a discount that applies by itself or with a code, for a set time, cart size, products or warehouse, and use it at the till.

3 min read Updated 19 Oct 2026 On plans with Promotions

Names like these, in green, are pages inside your ArmPOS shop. Sign in to your shop to open them.

By the end you will have made a promotion with a code, such as 10% off breakfast shopping for a week, and seen it taken off a sale at the till.

Promotions come with some plans only. If Promotions isn't under Customers in your menu, your plan or your role doesn't include it.

Promotions work at the POS and on Add sale. They don't apply in the online store.

Make a promotion

Open Customers › Promotions and click Create. The form has six parts, and the Preview on the right shows the result as you type.

  1. Basics. Type the Name, such as Breakfast week. Leave Type on Discount. Type a Code, such as BREAKFAST10, if customers must say it; leave it empty and the promotion applies by itself. Description is a note for your team.
  2. Discount value. Pick % Percentage or $ Fixed, and type the Value.
  3. Validity. Set Starts at and Ends at, or leave them empty for no end. Restrict to specific hours of the day limits it to, say, a happy hour; it can run past midnight.
  4. Conditions. Minimum cart total and Minimum item count set the least a customer must buy. Product scope is All products, or Specific products to trigger only when one of them is in the cart.
  5. Warehouse. Tick where it is honoured. A promotion with no warehouse ticked never applies.
  6. Stacking & limits. Priority decides which wins when several apply; switch on Stackable to let it add to others. Total usage limit and Per-customer limit cap how often it is used; leave them empty for no limit.

Save as Draft keeps it switched off; Save & Activate starts it.

The promotion form: Basics with Name Breakfast week, Type Discount, Code BREAKFAST10 and a Description; Discount value 10 % Percentage; and the Preview on the right: 10% OFF, Breakfast week, DISCOUNT, BREAKFAST10, ACTIVE, Applies at Default Warehouse, the Validity window and the Conditions Cart ≥ $ 10, All products.
The Preview sums the promotion up. Check its Window: today it shows the times 3 hours early.
Validity with Starts at and Ends at, the Restrict to specific hours of the day switch, Conditions with Minimum cart total $ 10 and Minimum item count, Product scope All products, and Warehouse with Default Warehouse ticked.
Tick at least one warehouse, or the promotion never applies.

Each time you open a promotion and save it, check Starts at and Ends at first: today the edit page loads them a few hours early, and saving keeps the wrong times. Type your times again before SaveChanges (the button shows its label like this).

Customers › Promotions: Create and Usage Report, and Breakfast week, discount, 10.00%, Default Warehouse, its window, priority 0, with Edit and Delete.
Your promotions with their value, warehouse and dates.

Use the code at the till

  1. Fill the cart in the POS as usual.
  2. Type the code in Promo code, under the totals, and click Apply.
  3. Check the Promotions line. It shows the promotion's name and what it takes off. The × beside Apply removes the code.
  4. Take the payment. The sale records the promotion.
The POS totals: Subtotal $ 16.45, Tax $ 0.00, Promotions (Breakfast week) -$ 1.65, and Promo code BREAKFAST10 with Apply, × and the name Breakfast week in green.
The Promotions line shows what the code takes off.

A code that can't be used says why under the box: "Unknown code.", "This code is not yet active.", "This code has expired.", "This code is not valid at this warehouse.", "This code is only valid at certain hours." or "This code has reached its usage limit." A cart under the Minimum cart total gets no promotion.

On Add sale the same Promo code box sits with the totals.

See what it gave away

Usage Report on the promotions list shows the Total uses, the Total discount and how many promotions were used, then each use with its Date, Promotion, Code, Sale, Client, Warehouse and Discount. Narrow it by dates, promotion or warehouse.

What's next

Tell customers about it: Marketing campaigns and customer segments.

Still stuck?

Write to us and a person answers. If you already have a shop, Ask support inside it sends us the page you're on.

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